FAQ
ORDERS & SHIPPING
How much do you charge for shipping?
Shipping is based off of total weight and distance delivered. Shipping costs will be calculated in the shopping cart after your order has been placed.
Do you ship to P.O. boxes?
Currently, we do not ship to P.O. boxes.
Do you ship internationally?
Yes! We do – we are international.
How do I check the status of my order?
Upon checkout, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm shipment of your order. The shipping tracking information will be included in that email so that you may check status of the order at your convenience.
How do I make a return?
All sales final no returns, no refunds if you have any questions please contact joannkimblebeauty@gmail.com.
What are the forms of payment accepted?
All US based credit cards; Visa, MasterCard, Discover and American Express. We also accept PayPal.
Where are the Kimble Beauty Bounce Back Curl products sold?
Currently, the Bounce Back Curl products are sold at a very limited number of Sally Beauty stores, to find a store near you, please visit: kimkimble.com/store-locations/
We HIGHLY suggest you place an order for your favorite Bounce Back Curl products, here at shopkimkimble.com
How do I purchase the Kim Kimble Professional Products?
The Kim Kimble Professional Products, Silk Collection and Silk Vapor Flat Iron are only sold on HSN. Please visit, HSN.com to make a purchase.
How do I purchase wigs and extensions from the HairDrobe line?
Currently HairDrobe is offered in the Kimble Hair Studio; please contact the salon for more information.
