Rattail Comb

RETURN & REFUND POLICY

We want you to be satisfied with your purchase. Please review our Return & Refund Policy below for information regarding returns, exchanges, and refunds.

This policy covers:

• Return eligibility
• Non-returnable items
• Defective or damaged products
• Return shipping costs
• Refund processing
• Exchanges
• How to initiate a return
• Contact information

Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

• Items must be unused, unworn, and in their original condition.
• Items must be returned in their original packaging.
• Proof of purchase is required.

Returns requested more than 30 days after delivery will not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Final sale or clearance items
• Items damaged due to misuse, neglect, or normal wear and tear

Defective or Damaged Items

If your item arrives defective, damaged, or incorrect, please contact us within 30 days of delivery.

We will review the issue and, where applicable, arrange a replacement, exchange, or refund.

Return Shipping Costs

Customers are responsible for return shipping costs unless otherwise stated.

• Original shipping charges are non-refundable.
• If the return is due to our error, or because the item is defective or incorrect, return shipping costs may be covered by us.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Exchanges

If you would like to exchange an item, please contact us before returning the product so we can assist you with the exchange process and availability.

How to Initiate a Return

To start a return request, please contact us and provide the following information:

• Your order number
• The reason for the return
• Photos of the item (if defective, damaged, or incorrect)

Our team will review your request and provide further return instructions.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us through our website support page.